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Implementation of digital solutions

Digitalization and smart technologies

Digitalization and the implementation of smart technologies play a key role in the modernization of Kazakhstan's energy and utility networks, ensuring:

  1. More effective management.
  2. Reduction of losses.
  3. Increasing the reliability and quality of services for the population.

Innovations in problem solving

  1. Allow overcoming existing challenges.
  2. Increase the efficiency, stability, and security of systems.

Main directions of innovation

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Increasing energy efficiency

Introduction of new technologies and solutions that reduce energy consumption (e.g., smart meters, energy-efficient equipment).

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Smart grids and digitalization

Using IT to optimize energy distribution, monitor system status, and respond quickly to failures.

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Energy storage

Development of new battery technologies and storage systems to ensure supply stability when using variable energy sources.

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Reducing environmental impact

Development of technologies and practices that minimize negative impact on the environment.

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Increasing reliability and security

Implementation of cybersecurity solutions and automation of control systems to prevent emergency situations.

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Creating new business models

Platforms for sharing resources (e.g., solar panels or electric vehicles) for the effective use of infrastructure.


In heat supply – Smart Metering

This will allow:

  • Minimize energy losses (losses reach up to 42% during transportation and distribution of thermal energy) and, as a result, reduce financial costs.
  • Optimize management processes and increase the efficiency of utility services.
  • Increase the efficiency of heat supply organizations.
  • Improve accounting accuracy and enhance consumption control.
  • Respond promptly to failures and emergency situations.
  • Significantly improve the reliability and quality of provided services.

In the electric power industry – Smart Grid

Instrumentation and digitalization in the electric power industry will allow to:

  • Minimize losses in energy transmission and distribution.
  • Improve the accuracy and speed of cost control and accounting.
  • Increase the efficiency and transparency of the sector.
  • Reduce costs.

It is necessary to continue implementing Smart Grid elements, such as automated commercial electricity metering systems, substation monitoring systems, geographic information systems, automated load management, and power grid restoration in emergencies.


In water supply and wastewater disposal – Smart Water

Instrumentation and digitalization in water supply and wastewater disposal will:

  • Increase the transparency of water resource management.
  • Improve the quality of services.
  • Minimize losses.
  • Improve monitoring of water supply and wastewater disposal.
  • Increase the operational efficiency of networks.
  • Reduce operating costs.
  • Provide a comprehensive solution for the effective management of water supply and wastewater disposal throughout the country.
  • Allow for a prompt response to emergency situations.
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Water losses are up to 14%. The absence of a metering system with telemetry and data integration from different sources makes it difficult to control real losses and consumption.

The implementation of Smart Water technologies includes automated water quality management, geographic information systems, remote control systems for pumping stations, predictive analytics for consumption forecasting, and automatic water supply management.

Main goals of digitalization of housing and communal services in Kazakhstan:

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Reducing losses and increasing energy efficiency

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Improving accounting and control of resources (water, heat, electricity, gas)

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Transparency of tariffs and settlements with consumers

Potential and benefits:

  • Increasing the responsiveness of emergency dispatch services.
  • Integration of data into a single digital platform for housing and communal services management and improvement of public service quality.
  • Reduction of resource losses by 15–30%.
  • Increasing payment collection and reducing debt.
  • Creation of a unified database on the condition of the housing stock and engineering networks; stimulating investment and trust in the industry.